Once completed, if any files are present, click Edit and then Select all files.

In the 'Look in' box, ensure it is set to the C drive.

If any programs are currently open, close them.

Follow the instructions below for removing any temporary files from the computer. Temporary files can cause issues with the way your computer operates, especially when the computer has several hundred of these files. If your system is running in MS-DOS mode, refer to the section on the autoexec.bat and config.sys. If your file system is running in MS-DOS mode, it is likely that MS-DOS drivers are loading and causing your issues.

Click Start, Settings, Control Panel, double-click System and click the Performance tab, ensure that the third line 'File System' is 32-bit and not MS-DOS mode.

Additional information about Device Manager is on our Device Manager page.

Verify that the Windows Device Manager does not have any conflicts or issues present.

Incompatibility, corrupt or damaged driverĭrivers loaded for any hardware device that are incompatible, corrupt or damaged can cause the computer to lockup when shutting down. After rebooting your computer, all the programs or TSRs you End Task are automatically loaded again.

Windows shutdown